Refund Policy

Effective Date: January 1, 2025
Last Updated: December 24, 2024

NO REFUNDS – All Sales Final

1496064 B.C. LTD. DBA Divorce Please operates a strict no-refund policy for all digital product purchases on divorceplease.eu.

Business Information:

Legal Entity: 1496064 B.C. LTD. DBA Divorce Please
Registered Address: 111 Furry Creek Drive, Furry Creek, BC, Canada
EU Mailing Address: Urbanizacao Quinta do Romao 3B3 Loja F, 8125-507 Quarteira, Portugal
Email: hello@divorceplease.eu

1. All Purchases Are Final

ALL SALES OF DIGITAL PRODUCTS ARE FINAL AND NON-REFUNDABLE.

1.1 What This Means

Once you complete your purchase:

No refunds for any reason
No exchanges or product swaps
No returns (digital products cannot be “returned”)
No fraudulent chargebacks. Filing a chargeback after receiving and accessing the product as described may be treated as fraud. We reserve the right to provide evidence of delivery to payment processors in response to disputes.

1.2 Why No Refunds

Digital products are different from physical goods because:

Instant delivery – You receive immediate access upon purchase
Cannot be returned – Information cannot be “un-received”
Full value delivered – Entire product is available immediately
Nature of content – Knowledge-based products retain value after access

2. Pre-Purchase Agreement (Required)

Before completing your purchase, you must check this box:

“I understand that all purchases are final and non-refundable. Digital products cannot be returned once delivered. I have read and agree to the Terms of Service and Refund Policy.”

2.1 This Checkbox Is Legally Binding

By checking this box, you:

✓ Acknowledge you understand the no-refund policy
✓ Explicitly agree to waive any refund rights
✓ Consent to immediate digital content delivery
✓ Waive EU 14-day withdrawal rights (see Section 4)

You CANNOT complete purchase without checking this box.

3. No Exceptions

The no-refund policy applies regardless of:

3.1 Circumstances That Do NOT Qualify for Refunds

“I didn’t read the product description” – Product details are clearly displayed before purchase
“The information didn’t help me” – Effectiveness varies by individual situation
“I found free information online” – Our product is curated, comprehensive, and organized
“I changed my mind” – Digital products are non-returnable
“I can’t afford it” – Price is clearly displayed; assess affordability before purchasing
“My circumstances changed” – Personal situation changes do not entitle refunds
“I didn’t use it” – Non-use does not void the sale
“I didn’t download it” – Access was provided; non-download is your choice
“My divorce plans changed” – Product remains valuable for future reference

3.2 Technical Issues That Do NOT Qualify for Refunds

“I deleted the email” – We can resend download links (see Section 6)
“I can’t open PDF files” – Standard PDF readers are free (Adobe Acrobat Reader)
“My device isn’t compatible” – PDFs work on all devices; technical support available
“I lost the file” – We can resend; loss is user responsibility

4. EU Consumer Rights – Important Notice

4.1 Standard EU Withdrawal Right

Under EU Consumer Rights Directive 2011/83/EU, consumers typically have a 14-day withdrawal right for online purchases.

4.2 Exception for Digital Content

Article 16(m) of the directive states:

“The right of withdrawal shall not apply to: the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and his acknowledgement that he thereby loses his right of withdrawal.”

4.3 How This Applies to You

By checking the pre-purchase agreement box, you:

Give express consent to immediate delivery of digital content
Acknowledge you are waiving your 14-day withdrawal right
Understand the product is delivered instantly, eliminating the cooling-off period

This exception is lawful under EU law.

4.4 Why Immediate Delivery

Digital content delivered immediately benefits you:

✓ Instant access (no waiting)
✓ Immediate value (use right away)
✓ Time-sensitive situations (divorce proceedings don’t wait)

Trade-off: Immediate access means no withdrawal period.

5. What We DO Provide

While we cannot offer refunds, we do provide:

5.1 Customer Support

Technical Assistance:

✓ Resend download links if email was lost
✓ Help with PDF access issues
✓ Answer questions about guide contents
✓ Clarify what’s included in the product

Contact: hello@divorceplease.eu
Response Time: Within 48 hours (excluding weekends/holidays)

5.2 Product Transparency

Before purchase, we provide:

✓ Detailed product description
✓ Clear pricing (€100 EUR)
✓ Sample table of contents
✓ List of included resources
✓ Clear refund policy disclosure

You know exactly what you’re buying before payment.

6. Technical Delivery Issues

6.1 If You Don’t Receive Your Download Link

Within 24 hours of purchase:

Check spam/junk folders
Add hello@divorceplease.eu to safe sender list
Verify email address used during purchase
Contact us if still not received: hello@divorceplease.eu

We will resend immediately at no charge.

6.2 If You Can’t Access the PDF

Common solutions:

Install free Adobe Acrobat Reader
Try different device (computer, tablet, phone)
Disable browser pop-up blockers
Contact us for alternative delivery method

We will assist until you can access your purchase.

6.3 What Qualifies as “Delivery Failure”

We consider delivery failed ONLY if:

Email bounce-back from valid email address
Technical error on our end prevented delivery
Link expires before first download (we set generous expiration)

Delivery failure = we resend. This is NOT a refund situation.

7. Fraudulent Chargebacks

7.1 Unauthorized Chargebacks Are Prohibited

If you initiate a chargeback/dispute with your credit card company after successfully receiving the product, this constitutes:

Breach of contract
Fraud (receiving product without payment)
Violation of card network rules

7.2 Consequences of Fraudulent Chargebacks

We reserve the right to:

🚫 Ban you from future purchases
⚖️ Pursue legal action to recover payment + costs
📧 Report fraud to payment processor
📋 Provide evidence to card network (proof of delivery, your agreement to terms)

Legitimate payment disputes (unauthorized charges, billing errors) are handled through proper channels. Contact us first at hello@divorceplease.eu.

8. Payment Processing

Payment Processor: Stripe
Accepted Payment Methods: Credit/debit cards (Visa, Mastercard, Amex, etc.)
Currency: Euros (EUR)
Security: PCI-DSS Level 1 compliant

We do NOT store your credit card information. All payment data is handled securely by Stripe.

9. Pricing and Taxes

Product Price: €100 EUR

What’s Included in Price:

Digital Divorce Guide (PDF)
1,000+ Portuguese family law firm directory
All checklists, templates, and resources
Lifetime access to purchased version

Taxes: Final price shown at checkout includes any applicable taxes.

Price Changes: We may change pricing at any time. Changes apply only to future purchases, not completed transactions.

10. Questions or Concerns

10.1 Before Purchase

If you’re unsure about the product:

✉️ Email questions to: hello@divorceplease.eu
📄 Review product description thoroughly
🤔 Consider if this product meets your needs
⏱️ Take time to decide (no rush)

We want you to make an informed decision.

10.2 After Purchase

If you have concerns post-purchase:

📧 Contact: hello@divorceplease.eu
🕐 Response within: 48 hours
🛠️ We’ll help with technical issues
❓ We’ll answer product questions

We cannot provide refunds, but we can help you get value from your purchase.

11. Legal Framework

This Refund Policy is governed by:

British Columbia law (Canada) – Primary jurisdiction
EU Consumer Rights Directive 2011/83/EU – For EU customers
Card network rules (Visa, Mastercard policies)

12. Changes to This Policy

We may update this Refund Policy. Changes are effective immediately upon posting. Your continued use of our website constitutes acceptance of updates.

13. Contact Information

For support (NOT refund requests):

Email: hello@divorceplease.eu

EU Mailing Address:
Divorce Please
Urbanizacao Quinta do Romao 3B3 Loja F
8125-507 Quarteira, Portugal

Corporate Address:
1496064 B.C. LTD. DBA Divorce Please
111 Furry Creek Drive
Furry Creek, BC, Canada

Summary

All sales are final
No refunds under any circumstances
Pre-purchase agreement required
EU withdrawal rights waived with your express consent
Technical support provided
Delivery issues resolved (not refunded)

By completing your purchase, you confirm you have read, understood, and agree to this No Refund Policy.